Privacy Policy

Last updated: 5 October 2026

Who we are and our role as data controller

streamvyx operates this website as the data controller under UK GDPR and the Data Protection Act 2018. We determine the purposes and means of processing personal data collected through the site and related services. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP. For any queries about this policy or our data practices please contact us using the details on our Contacts page or by emailing [email protected] or telephoning 01483 234344.

Scope of this notice and who it covers

This privacy notice applies to all visitors to the website, individuals who submit enquiries via the contact form, prospective clients interested in our media feed services, and anyone whose personal data we process in connection with professional video operation, live signal management, content distribution, camera work and high-quality feeds for news and television broadcasting. It does not cover processing carried out by third-party platforms or websites that may be linked from our pages.

Categories of personal data we collect and their sources

We collect contact details such as name, email address, telephone number and company affiliation when you use the contact form. Technical data including IP address, browser type, device identifiers and usage statistics are obtained automatically through server logs and analytics tools. If you engage with our services we may also receive professional credentials, project specifications and billing information directly from you or from publicly available industry directories. No data is collected from social media or third-party brokers without your knowledge.

Purposes of processing and the legal basis for each

We process contact data to respond to enquiries on the basis of legitimate interest in providing customer service and, where appropriate, to perform pre-contractual steps at your request. Technical data supports website security and performance monitoring under legitimate interest. Where you consent to marketing communications we process your details on the basis of consent. Service delivery and billing rely on contract performance. Compliance with legal obligations such as tax and record-keeping uses the legal obligation basis. Each purpose is documented internally so you can understand exactly why your data is held.

Whether providing data is required and the consequences of refusal

Supplying contact information through the form is voluntary yet necessary for us to reply to your message. If you choose not to provide these details we will be unable to respond. Technical data is collected automatically; disabling cookies or scripts may limit site functionality but will not prevent basic browsing. For service contracts certain professional and billing details are mandatory; failure to supply them prevents us from entering into or performing the agreement.

Cookies and similar technologies

The site uses cookies and similar tracking technologies to remember preferences, measure audience reach and ensure secure operation. A site-wide cookie banner allows you to manage non-essential cookies. For full details of the cookies deployed, their purposes and how to adjust your settings please refer to our separate Cookie Policy available on the website.

Processors, recipients and disclosures required by law

We engage carefully selected service providers including hosting companies, analytics platforms, email delivery services and professional advisers who act as processors under contract. These providers receive only the data necessary to perform their functions and are bound by confidentiality and data-protection obligations. We may disclose information where required by law, regulation, court order or to protect the rights and safety of streamvyx, our users or the public.

International transfers and the safeguards applied

Some of our processors are located outside the United Kingdom. Where personal data is transferred to countries without an adequacy decision we rely on appropriate safeguards such as standard contractual clauses approved by the UK Government together with supplementary technical and organisational measures. You may request a copy of the relevant safeguards by contacting [email protected].

Retention periods and criteria for determining them

Contact form data is retained for twelve months after the last correspondence unless a longer period is required for ongoing service delivery or legal claims. Technical logs are kept for up to twenty-four months for security and analytics purposes. Contractual and billing records are retained for six years in line with statutory limitation periods. Data is deleted or anonymised once the retention period expires unless a legitimate need for continued storage exists.

Security measures and data-minimisation practices

We implement appropriate technical and organisational measures including encryption in transit, access controls, regular security testing and staff training. Data collection is limited to what is strictly necessary for the stated purposes. While we take reasonable steps to protect information we cannot guarantee absolute security against all possible threats; users should also take precautions when transmitting sensitive material.

Your data subject rights and how to exercise them

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and receive your data in a portable format. To exercise any of these rights please submit a written request via the contact form, email [email protected] or telephone 01483 234344. We will respond within one month and may request identification to verify your identity.

Right to withdraw consent and object to direct marketing or profiling

Where processing is based on consent you may withdraw that consent at any time by contacting us; withdrawal does not affect processing carried out before the withdrawal. You may also object to direct marketing and any profiling for marketing purposes at any time using the same contact methods or by following unsubscribe instructions in our communications.

Right to complain to the supervisory authority

If you believe your data protection rights have been infringed you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority. Contact details and guidance are available on the ICO website. We encourage you to contact us first so we can attempt to resolve any concerns directly.

Children and age restrictions

Our services are directed at professional clients and businesses. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that data from a child has been collected we will delete it promptly. Parents or guardians who believe their child’s data has been submitted should contact [email protected] immediately.

Automated decision-making and profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics or audience measurement activities are used solely for internal service improvement and do not result in automated decisions about you.

Changes to this policy and effective date

We may update this privacy policy from time to time to reflect changes in law, technology or business practices. The current version will always be posted on the website with the last-updated date clearly shown. Material changes will be highlighted for a reasonable period. Continued use of the site after an update constitutes acceptance of the revised policy.